The service
The Vesuvian platform is provided by Vesuvian Limited, a company registered in England and Wales (Company No. 17314261), whose registered office is Suite RA01, 195-197 Wood Street, London, E17 3NU (“Vesuvian”, “we”, “us”). These terms form a contract between you and Vesuvian Limited.
Vesuvian provides a managed AI assistant platform that connects to your business systems. The service includes: cloud-hosted AI query interface, bespoke system integrations, role-based access management, and ongoing maintenance of your integration.
The specific systems integrated, tools available, user seat count, and pricing are agreed separately in your Service Agreement. These Terms of Service govern general use of the platform.
Acceptable use
You agree to use Vesuvian only for lawful business purposes in accordance with our Acceptable Use Policy. You must not:
- Share your login credentials with unauthorised users.
- Attempt to access other clients’ data.
- Use the platform to process data in excess of your agreed scope.
- Use the AI assistant to generate content for external publication without appropriate review.
Your account
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@vesuvian.uk if you suspect unauthorised access.
Data and privacy
Your use of data through the platform is governed by our Privacy Policy and, where applicable, your Data Processing Agreement with Vesuvian. You warrant that you have the right to connect the systems and data you integrate with Vesuvian and that doing so complies with your obligations to your own customers and employees.
AI-generated content
Vesuvian provides access to AI-generated responses based on your business data. These responses are for informational and operational assistance only. They do not constitute professional advice — financial, legal, accounting, medical, or otherwise. You are responsible for reviewing AI-generated content before acting on it or sharing it externally. Vesuvian accepts no liability for decisions made on the basis of AI-generated output without appropriate human review.
Automated decision-making: The assistant answers questions and proposes actions; a person decides. Any action that changes data in one of your connected systems — raising an invoice, sending an email, updating a record — is previewed first and carried out only on an explicit confirmation.
You can also configure automations that run on a schedule without anyone present, acting with the permissions of a person you nominate. Those run on your instruction and under your configuration: you choose what they do, who they run as, and when. They are logged in full and reviewable in your audit trail, and you can stop one at any time. Vesuvian does not make decisions about individuals on its own account, and does not use your data to profile anyone. If you intend to use an automation in a way that produces legal or similarly significant effects on an individual, you are responsible for the safeguards that applies to you as the controller of that decision. Users retain full responsibility for any business decisions made using AI-generated output.
Service availability
We aim to maintain platform availability of 99% measured monthly, excluding scheduled maintenance. This is a target we work to, not a guarantee, and no service credits attach to it; where your Service Agreement sets out different or additional commitments, that agreement takes precedence. We will provide reasonable notice of planned downtime. We are not liable for downtime caused by third-party services (Anthropic, Supabase, Railway, Vercel) or events outside our reasonable control.
Service continuity
Connected third-party services (such as Google Workspace, Xero, and Microsoft 365) periodically require re-authorisation. Vesuvian will notify you when a reconnection is needed. We recommend checking your Connections tab monthly. Vesuvian is not responsible for data unavailability caused by expired third-party authorisations.
Intellectual property
The Vesuvian platform, branding, and any custom connectors built for you remain the intellectual property of Vesuvian. Your business data, connected accounts, and any content you create remain entirely yours.
Limitation of liability
To the maximum extent permitted by UK law, Vesuvian’s total liability for any claim arising from use of the service is limited to the fees paid by you in the three months preceding the claim. We are not liable for indirect, consequential, or economic losses. Nothing in these terms limits liability for death, personal injury, or fraudulent misrepresentation.
Termination
Either party may terminate the service agreement with 30 days written notice unless your Service Agreement specifies otherwise. On termination, your data will be made available for export for 30 days, after which it will be deleted. We may suspend or terminate immediately in cases of serious breach of these terms or the Acceptable Use Policy.
Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes
We will give 30 days notice of material changes to these terms by email. Continued use after that period constitutes acceptance.